Effective date: 19 October 2026
FalconSouq ("FalconSouq", "we", "us") operates the FalconSouq website, the FalconSouq customer app, the FalconSouq Vendor app and the FalconSouq Delivery app (together, the "Services"). FalconSouq is a UAE falconry marketplace: Falcon Stores sells falconry gear from registered stores, and the FalconSouq Marketplace carries classified ads from sellers. This policy explains what personal data we collect, why, who sees it and the choices you have. We handle personal data in line with applicable UAE data-protection law.
1. Information we collect
- Account details: name, phone number, email address and a password (stored only in hashed form). Stores also give a store name, logo and business details.
- Content you add: ad and product titles, descriptions, prices, photos and videos, reviews, and messages you send to other users in chat.
- Orders and delivery: delivery addresses, order history, and order status, which are shared with the store and courier that fulfil your order.
- Location: your approximate or precise location, only when you allow it, to show nearby stores, set a delivery address or set a store address. We do not track your location in the background.
- Verification documents: where a category or feature requires identity or licence checks (for example for live falcons), documents you choose to submit. They are stored on an encrypted private disk and are never shown publicly.
- Device and usage data: device type, operating system, app version, push-notification token, language and crash or performance diagnostics.
2. How we use it
- To create and secure your account, process orders and deliver them.
- To publish and review marketplace ads. Ads are checked by automated tools, including an AI model that reads the title, description and main photo, and by our moderators, to keep the marketplace lawful and genuine.
- To let buyers and sellers contact each other inside the app.
- To send service notifications (order updates, ad approved or rejected, messages) and, only if you agree, offers.
- To prevent fraud and abuse, fix problems and improve the Services.
3. Who we share it with
- Other users: an ad, your store name and the details you choose to show are visible to buyers. Your phone number is shown on an ad only if you choose to show it.
- Stores and couriers that need your name, address and phone number to fulfil an order.
- Service providers that run the Services for us, such as hosting and delivery-network, push-notification, error-monitoring and AI-review providers. They may process data only to provide their service.
- Authorities where the law requires it, for example in relation to illegal wildlife trade.
We do not sell your personal data.
4. Payments
Online payments, where available, are handled by third-party payment providers. We do not store full card numbers.
5. How long we keep it
We keep data for as long as your account is active and as needed for orders, disputes, legal and accounting duties. When you delete your account we delete or anonymise your personal data, except what we must keep by law.
6. Your choices and rights
- You can view and update your profile in the app, and delete your account from the profile screen.
- You can turn off notifications and location access in your phone settings.
- You can ask us for a copy of your data, a correction or deletion by writing to [email protected].
7. Security
We use encryption in transit, hashed passwords, access controls and private storage for sensitive documents. No system is perfectly secure, so please keep your password private.
8. Children
The Services are not directed to people under 18, and we do not knowingly collect their data.
9. Changes and contact
We may update this policy and will show the new date above. Questions: [email protected].